How can we help you?

Delay, canceled train, difficulties during the journey

Photo of a man and a woman in a station in front of a screen displaying train departures and arrivals

Has your train been canceled, or have you encountered difficulties during your journey ?

Visit the SNCF Voyageurs website to file your complaint.

File your complaint

For your other requests, our advisors are at your service

  • Phone icon

    Phone

    Our advisors are at your service at +33 1 84 91 91 91 (Monday to Friday, from 10:00 to 17:00).
     

    Call an advisor
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    Messenger

    An advisor will get back to you within the day (Monday to Friday from 8 am to 6 pm).

    Visit Messenger
  • Email icon

    Contact form

    Send us your questions, complaints, or suggestions by email. An advisor will get back to you within 24 to 48 hours.

    Send your request
Customer Service of the Year logo

SNCF Connect Voted Customer Service of the Year 2025*

*BVA Xsight Study – Viséo CI – More information on escda.fr

Thanks to our customers for their trust and our teams for their daily commitment.